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- The business needed to establish warehouse and distribution capabilities in US to ensure timely product delivery to customers and minimize shipping delays caused by US Customs procedures
- Visibility of brand identification on all packing materials and superior customer service were extremely important to ensure customer retention.
- The business desired ready access to key US ports of entry to facilitate product delivery from overseas manufacturers
- Bulk product shipments from the overseas manufacturer go directly to American Fulfillment, which is ideally located near New York City, a key point of entry.
- American Fulfillment and the business work with customs to ensure timely clearance.
- Product is inspected for damage, inventoried, and stored in American Fulfillment’s warehouse facility upon receipt.
- American Fulfillment provides comprehensive inventory reporting, including monthly usage, reorder reports and current inventory balances to help the business manage and plan stock levels.
- All orders of in-stock product are shipped within 24 hours of order receipt.
- Customized packing slips accompany shipments to promote product brand.
- American Fulfillment provides the customer with the most cost efficient shipment alternatives to ensure overall costs are held in check.
- A dedicated customer service representative provides clear point of contact for the business and its customers
- Result: US distribution channel established…without the cost of adding infrastructure or personnel
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